Designing Digital Tools for COVID-19 Response For and With the User

ICT4D Conference Webinar Series

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Resources Shared

A Sampling of Inclusive Design resources from Meg Kemp's slide deck:

Resources from Fatou Wurie's slide deck:

Now more than ever, organizations need to put people at the heart of their decision-making processes and in their design of digital technologies to better support the global COVID-19 response. Success is now determined by how we ease the human experience of the crisis and adjust our programming by engaging in two-way communication while practicing physical distancing and adapting to new User needs in a rapidly changing environment.

During this webinar, part of the virtual edition of the ICT4D Conference and ongoing ICT4D webinar series, you will hear practical guidance on how to design, implement, and adapt digital tools or initiatives to meet the changing User requirements during the pandemic.

Discussion topics include, but are not limited to:

  • Putting people at the heart of the innovative design and decision-making processes
  • Moving from human-centered to human-driven:  Designing and adapting U-Report together with the Users, engaging and gaining feedback from the communities during the COVID-19 pandemic
  • Lessons learned from designing and implementing an SMS health communication tool during Ebola response
  • Discussing considerations of designing COVID-19 response initiatives with the User
  • Creating innovations and adjusting programming to help close the digital gender gap

Webinar attendees are encouraged to ask questions and join the debate.


Meg Kemp, Founder and Principal Consultant, Alma Major

Fatou Wurie, Emergency Specialist (Digital Engagement), UNICEF

Jaclyn Carlsen, Senior ICT Policy Advisor, US Agency for International Development (USAID)


Sonja Ruetzel, ICT4D Partnerships and Conference Manager, Catholic Relief Services

About the Speakers

Meg Kemp, Founder and Principal Consultant, Alma Major. Meg Kemp is the founder and principal consultant of Alma Major. Alma Major was founded in 2019 with a desire to influence a world where creative power is distributed more fairly. She is a passionate advocate for social equity with experience in enterprise creative strategy, humanitarian technology, advocacy, UX/UI design, and user research with training from Temple University and Johns Hopkins University.

Fatou Wurie, Emergency Specialist (Digital Engagement), UNICEF. Fatou has led initiatives to improve human development outcomes in over 15 countries, with a focus on Sub-Saharan Africa. Her experiences include working with UNICEF as Emergency Specialist (Digital Engagement) on systemizing the use of innovative solutions to improve the quality of humanitarian action. In UNICEF, she’s also served as the Gender & Innovations global coordinator and prior to that, founded the Survivor Dream Project, a feminist non-profit for women and girls’ survivors of Ebola and Sexual Violence. During West Africa’s Ebola outbreak, Fatou served as gender and communications advisor for UNMEER and was Regional Advocacy advisor for DFID-funded maternal and newborn health program, MamaYe! Fatou has a Master of Public Policy from the University of Oxford. https://www.fatouwurie.com/fatou

Jaclyn Carlsen, Senior ICT Policy Advisor, US Agency for International Development (USAID). Jaclyn advises on USAID's technology strategy and serves on the Digital Impact Alliance's (DIAL) Principles for Digital Development Advisory Council. At USAID she coordinates the Center for Digital Development's COVID-19 work and previously worked on the Ebola Recovery portfolio, where she managed five digital health activities. Previous to USAID, Jaclyn worked with DAI, Vibes Mobile (SMS marketing), and Rotary International. Jaclyn enjoys building teams across organizations and working with host country governments on their priorities. Ms. Carlsen has a graduate degree from Columbia University's School of International and Public Affairs.

Sonja Ruetzel, ICT4D Partnerships and Conference Manager, Catholic Relief Services. Sonja is leading the ICT4D Conference (currently in its Virtual Edition) on behalf of CRS and co-facilitating this monthly webinar series. Before joining the Global Knowledge and Information Management team at CRS, she was the Event & Program Director of the Aid & International Development Forum (AIDF). Sonja has over 15 years’ experience researching and managing global conferences, training courses, webinars, as well as reports and whitepapers in a wide range of industries, including finance, legal, health, technology, public and non-for-profit sectors. Prior to following her passion for professional development events, Sonja worked as researcher and editor at consultancy Control Risks. She holds a Master’s degree in Public Policy and Management from University of Constance, Germany.


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